terms & conditions

terms & conditions

We at bluecashew Kitchen Homestead (bKH) appreciate your customer patronage and understand your time is important, however, please take a few minutes and read our Terms & Conditions to establish clear lines of communication and oneness of intent. Our Terms & Conditions clearly outline your purchase of our product(s) and confirms your understanding and agreement to follow our Terms & Conditions and be bound by them.

When you access and use our site, from your own equipment, you agree to our Terms of Agreement and bKH will not be held responsible or liable for any damages, incidents or repairs to your equipment when in connection to our site.

At times, as we update and make changes to our website data, changes made may be incorrect due to typographical errors, unintentional inaccuracies, omitted or deleted stats that correlate to a product(s) or a line description item. To the best of our ability our descriptions inclusive of pricing, availability, product warranties, discontinued notices is correct but always in constant revision. bKH reserves the right to make all corrections, updates, and modifications to our website and Terms & Agreements without notice and will not be held responsible for making any changes.

The products on our website are quoted in U.S. currency. Some of the products are exclusive to the website or store and others are obtainable at both. We reserve the right to modify product changes as we see fit to continue to bring to you, what we feel, is a fair representation of our brand at both. If you viewed and or purchased merchandise that is no longer on the site and or available to bKH and you are still interested, we will try to the best of our ability to search for its availability via our vendors and or provide you with an other option.

We do welcome your emails and your thoughts to better assist you. Emails received containing information on how to better market or how to improve aspects of the bKH brand on creative and business levels, bKH will not, nor is obligated to compensate you for information you may send. If you insist on sending such information it becomes property of bKH and you no longer have proprietary ownership and any other rights to the material. bKH monitors all emails and will not permit email matter that is out of conduct, to be vulgar, obscene, threatening, invasive, harmful, discredit, malicious and intended, or may cause concern for ones own personal and public civil rights. We will delete the email and permanently and remove and block your name from our list immediately. We want everyone visiting our website to have a positive experience and not be hindered from doing so.


return policy

If you are not completely satisfied with your bKH online purchase or gift, 20 days from date of purchase, do return it for an exchange, merchandise credit applied only to same tender used to purchased the item.

The merchandise must be inclusive of the original or gift receipt and in perfect condition to include its packaging. Upon receipt of goods at bKH the appropriate exchange or merchandise credit for the amount reflected on the original or gift receipt will be processed.

For gift receipts and registry returns only store credit or merchandise exchange will apply.

Your online bKH merchandise can be returned at the store or by USPS, UPS and FED EX. It must be approved by the store and accompanied by its appropriate Returned Merchandise Authorization (RMA) code. This code must be on the mailing label and on the returning receipt.

All merchandise being returned is at the customer’s expense and we recommend insuring the package prior to shipping, please send to:

bluecashew Kitchen Homestead
37b North Front Street
Kingston NY 12401
T845.514.2300

Discounted, promotional, sale or holiday items are final sale and may not be returned.

special orders

Merchandise that is clearly noted as a SPECIAL ORDER once processed can’t be canceled or returned for credit or refund. All customers must clearly agree to the terms by either signing or clicking the agreement to the waiver specifying they understand the terms in order to process the order. Special Orders will be paid in full.

In the case of defective merchandise that bluecashew Kitchen Pharmacy is unable to replace. We will follow a bKH, vendor to customer dialogue to fully review the defect and inform accordingly to best solve the problem. We carry brands that understand customer satisfaction and as bluecashew Kitchen Pharmacy our vendors also understand customer loyalty and patronage.


shipping fees

bluecashew Kitchen Homestead will ship all goods via UPS ground standard, unless otherwise stated by you. If so, we will provide the additional charge and await your confirmation if you choose another form of delivery before processing the charge. Larger and heavier items will also incurr additional shipping fees. We will also contact you prior to processing your order.

Our rates below reflect the charge based on your merchandise purchase. All shipping is from our store in Kingston, NY and will be processed upon our receiving and confirming your purchase. Unless otherwise stated all goods will sent standard, ground.

Standard: seven to ten business days
Express: 3-5 business days not all goods are available for express, restrictions apply.
Overnight: 2 business days not all goods available for overnight, restrictions apply.

Merchandise Total (excl. of gift wrap & tax) Standard Express Overnight
$0.00 – $25.00 $8.50 $16.50 $26.50
$25.01 – $50.00 $10.50 $20.50 $30.50
$50.01 – $75.00 $12.50 $22.50 $32.50
$75.01 – $95.00 $14.50 $24.50 $34.50
$95.01 – $150.00 $16.50 $26.50 $36.50
$150.01 – over 12% merchandise total 12% merchandise total + $9.50 12% merchandise total + $19.50

A charge of $2.50 per item will be charged for gift wrapping.

Alaska and Hawaii add $10.00 charge to the above chart based on your selection.

We do not ship to a Post Office Box.

We do not ship, at this time outside the continental United States… please contact our shop for further assistance.

A verbal or email confirmation will be sent as soon as we ship your order to include tracking statistics.


privacy

bluecashew Kitchen Homestead respects your privacy. We understand the importance of protecting any of your personal information you submit to us; your name, credit card, mailing/shipping address, email, telephone, etc. when making a purchase at our store or on the website. The information we obtain from you, inclusive of your shopping record is kept to solely process your order, assist you with reminders of items you already have, product updates, policy revisions and to simply provide you with a line of communication. Your information is never shared.

You may opt at any time to make changes to your information, to not receive any notices regarding bKH promotions, new items, seasonal or holiday but remain active in our system. You may also be completely deleted at any time for our system. Do forward such information to bKH and clearly outline what information you would like to have deleted either by email to kitchen@bluecashew.com or send written request to bKH, 37b North Front Street, Kingston NY 12401

Please allow bKH at least 10-business days from day of receipt to modify any changes.

You can visit our website without providing any information about yourself. Do note that if you choose not to provide certain information that is needed to process your order you may not be able to purchase the product(s). If we need to contact you by email or phone it is only to address a specific matter that pertains to an order, status, confirmations and or entry request. We hope you understand why this is may occur even though you may chose to not receive communications from us. It is simply to maintain a direct line of communication, a courtesy call and not a marketing pitch.

copyright

Portions of the bluecashew Kitchen Homestead website are Copyright (c)2018 by bluecashew Kitchen Homestead.
All Rights Reserved.

contact us

bluecashew Kitchen Homestead
37B North Front Street
Kingston NY 12401
T845.514.2300